Connect to Front code-free

Before you begin

• In your Next Matter portal, go to Automations library, click Connect in the Front app tile, and enter the Front API token to connect. You only need to add the token without the Bearer part.
• Verify Front rate limiting caps, especially if you're planning on running multiple instances daily. It might happen that when you exceed the cap defined for your plan, your Front integration steps will start failing.

Use Front integration

1. Click Workflows > + Create new... > Create a new workflow and give your workflow a name. If you have a workflow ready, click ... > Edit workflow.

2. Click + Add step and select Integrations > Front.

3. Click the step and click Configure integration.

4. Select Add comment in Front action.

5. Enter Conversation ID from Front. To find the ID, select a conversation, click the three-dot menu at the top, and select Copy conversation ID.

   

6. (Optional) Add the author - this is the person whose avatar will be visible in the conversation, and on whose behalf the message is sent out.

7. Enter the comment.

8. Save your changes.

When you run the step, the comment will be added to Front and will be visible in the conversation.