You can trigger a Next Matter workflow directly from Freshdesk or send Next Matter workflow data to a Freshdesk ticket.
Create an automation rule in Freshdesk and decide when a Next Matter workflow should be launched. To create a rule, go to Access Admin > Helpdesk Productivity > Automations.
Go to the Ticket Creation tab and click New Rule. Set the conditions for triggering the workflow. They might look like the following:
In Perform these actions select Trigger Webhook and fill in the Form with the following data:
https://core.nextmatter.com/api/instances/
API-Key MY_NM_Key
and Encoding: complete
)Now you can use Next Matter no-code steps to update the ticket, view its details, or reply to it.
For details, see Connect to Freshdesk no-code
You can trigger a Next Matter workflow directly from Freshdesk or send Next Matter workflow data to a Freshdesk ticket.
Create an automation rule in Freshdesk and decide when a Next Matter workflow should be launched. To create a rule, go to Access Admin > Helpdesk Productivity > Automations.
Go to the Ticket Creation tab and click New Rule. Set the conditions for triggering the workflow. They might look like the following:
In Perform these actions select Trigger Webhook and fill in the Form with the following data:
https://core.nextmatter.com/api/instances/
API-Key MY_NM_Key
and Encoding: complete
)Now you can use Next Matter no-code steps to update the ticket, view its details, or reply to it.
For details, see Connect to Freshdesk no-code