Switching between tools and tabs is inefficient and mistake-prone. If your teams use Zendesk to resolve issues, they can open Next Matter inside the app. This way, teams can find the right workflow in seconds, link workflows and conversations, and trigger actions in 3rd party tools. Visit Zendesk Marketplace to get the widget.

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Watch a detailed overview

  1. Log in to Zendesk and open Admin Center.
  2. Go to Apps > Support apps.
  3. Click **Marketplace **[top-right corner].
  4. On the Zendesk Marketplace page, search for Next Matter.
  5. Click on the tile.
  6. Click Install on the Apps’s page.
  7. Select your Zendesk domain. This is the domain of the account you’re logged into as an admin.
  8. Click Install.
  9. In Zendesk click Install again.
    Make sure the option to pin apps to the sidebar is selected in the Settings tab.
  10. Switch to Support view.
  11. Click any ticket.
  12. Click the Apps icon [ right-hand side panel].
Your Next Matter app should now display and be pinned to the side panel. Next Matter sidebar relies on cross-domain communication to run properly. If you experience issues logging in to the sidebar or the Zendesk ticket number is not being added to the instance as a tag, it might be because the browser blocks third-party cookies. To troubleshoot, do the following:
  • Chrome: Settings > Privacy and security > Third-party cookies > Allow third-party cookies
  • Firefox: Settings > Privacy & Security > Enhanced Tracking Protection > Custom > Uncheck “Cookies”
  • Safari: Preferences > Privacy > Uncheck “Prevent cross-site tracking”
  • Edge: Settings > Cookies and site permissions > Manage cookies > Allow third-party cookies