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Switching between tools and tabs is inefficient and mistake-prone. If your teams use Zendesk to resolve issues, they can open Next Matter inside the app. This way teams can find the right workflow in seconds, link workflows and conversations, and trigger actions in 3rd party tools. Visit Zendesk Marketplace to get the widget.

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Next Matter sidebar relies on cross-domain communication to run properly. If you experience issues logging in to the sidebar or the Zendesk ticket number is not being added to the instance as a tag, it might be because the browser blocks third-party cookies. To troubleshoot, do the following:
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