You can use Next Matter as a Zendesk sidebar widget! That’s a quick way to start workflows, link chats and tickets, and get your tasks done.

Before you begin

  • You need your Zendesk API Key. For details on how to generate it, see Zendesk documentation.
  • In your Next Matter portal, go to Company > Integrations, and click Connect next to Zendesk. Enter the subdomain to connect to Zendesk using OAuth. For example, if your domain is: https://d3v-nextmatter.zendesk.com/agent/dashboard, then d3v-nextmatter is the subdomain to enter.
  • For some tasks, you might need a Zendesk ticket ID. The ticket ID is the number at the end of the URL that shows when you click the ticket.
Image of the ZEndesk ticket ID in the URL
  • Check the required scopes to learn more about which data is shared between the apps.