Integrate with Front

Connect to the Front App and add a comment to a conversation.

Before you begin

Use an in-app Next Matter widget for Front

You can see and work with Next Matter workflows from within Front.


  • The list of instances is sorted by started date and filtered by the conversation ID as a tag
  • If you start an instance in the conversation view, this instance is automatically tagged and linked to this converstation enabling searching and tracking. At any moment, you can unlink the instance (if you have permissions to modify the instance).
  • If you want to sort through the list of all available workflows click Start left of Instance Overview.

To add the widget, do the following:

  1. Log in to and click Settings (top right).
  2. Open Company and click App Store.
  3. Search for Next Matter.
  4. Click Enable app.

Your app will now be available in the right-hand sidebar of your inbox. Click the Next Matter logo to open the app.

Note that to link an instance to the conversation, you need one of the following permissions:

  • organization admin
  • workflow lead
  • instance lead

Add a conversation

  1. Get your Front conversation ID. It's the last element of your conversation URL. For details, see Conversations in Front.
  2. In Next Matter select the workflow that should integrate with Front, and add a new integration step.
  3. Click Settings and enter the following details:
  • Method: POST
  • URL:
  • Headers: Content-Type: application/json
  • Headers: Authorization: FRONT_API_KEY
  • Body might look like the following:
      "body": "COMMENT"//this is a placeholder for your comment
  1. Save your changes.