January 🎆

Starting the year with exciting features

Same deadlines? Copy them across steps and save time!

If you enjoyed our Import conditions feature, you'll be happy to hear we've added a similar option for deadlines and reminders. Now, you can effortlessly copy deadlines across steps without the hassle of setting them up individually every time.
Learn more about deadlines...

Get all Zendesk ticket details in one easy no-code step

Want to reuse Zendesk ticket data? Nothing simpler - use the new Get ticket no-code step and provide the ticket ID. We'll pull all the data from the ticket, which you can turn into reusable chunks!

Phew! No more deadlines on public holidays (unless you decide so)

You can now include and exclude specific days from deadlines to fit your organization's working schedule. Don't want to bother people with deadline messages arriving over the weekend? No problem — simply exclude Saturdays and Sundays from the deadline schedule. The same goes for public or even regional holidays!
You can also apply the rule to scheduled steps so they start when it's most convenient!

Make things clear with attachments

Want to show an image in a comment or a conversation? Or maybe you need to add a document to back up a review? Or, as a builder, you need to add a file to clarify instructions for end users? We've got you covered here - now you can upload and attach files to conversations, feedback comments, and instructions.