What is automation
Automation happens everywhere. For example, when you’ve paid for something your bank might send you a notification about your account being debited. When you apply for a job, you get an email confirming your CV has been sent out. This all happens automatically, without you needing to push a button.What should I automate with Next Matter
With Next Matter you connect a string of tasks that will automatically flow from one person to the next:
- End-to-end product return workflow (this is when a customer wants to return a purchased product and get a refund)
- Car rental and return workflow (with all side actions such as getting a crew to clean up the car after rental)
- Onboarding workflow (when you take on a new supplier or employee)
What are workflows
In a nutshell, workflow is a set of steps that gets you from A to B. Come to think of that, even preparing lunch is a workflow starting with getting the bread out and finishing with placing the plate in a dishwasher. Workflows can:- have multiple steps and step types (forms to fill in, steps when a decision is needed, steps that need completing in parallel)
- branch out or take a different route based on conditions
- involve internal and external participants
- connect to 3rd party tools to exchange data
- have deadlines
Time saved
Next Matter calculates how much time automation saves you every week.
- Writing a task
- Assigning it to the right person or team
- Explaining to them how to do it right
- Follow-ups
- Escalations
- Keeping the team in the loop
- Updating the spreadsheet tracker
- Remembering to make the quarterly budget adjustment
- Validating customer input
- Writing the auditor report