Use the options available in the Profile settings > Notifications to set up your preferences. You can pick if you want to receive reservations by email, Slack, or both. If you pick Slack, you’ll receive direct messages.Note that Slack needs to first be set up by the admin for the entire company.
If you don’t want to receive any email notifications from us, clear all checkboxes. This way, we’ll only notify you about things that need your attention or tasks assigned to you using the Next Matter inbox.
Note that the setting only works for public workflows and instances.
In the profile settings click Out of office.
Select Activate out of office.
Specify the start and the end date for the out-of-office. The end date is the last day you are away and unavailable.
Select your stand-in. If someone assigns a task to you in your absence, the task will get delegated to the selected stand-in on step activation. The stand-in can be a specific person or a team.
Click Save.
When the out-of-office is active, we will mark it with the yellow dot next to your avatar.
Note that only new tasks will be re-assigned. All the tasks that have been assigned to you before you activated out of office will remain assigned to you.To deactivate out of office, clear the Activate out of office checkbox.
Note that the setting doesn’t apply to tech leads - when an instance fails, the task will be automatically delegated to the set tech lead without any out-of-office check.
Delegation won’t work when the workflow and the instances are private or the workflow is public but the instances are private - if the stand-in doesn’t have access to the workflows and instances, they won’t be able to complete the steps. In such cases, the workflow lead or the admin can manually delegate the task to the stand-in.
Go to Workflow overview > Open tasks.
Click Filters and filter by Assignee to find the current assignee.
Select the user from the dropdown to delegate the task to.
If the step is restricted, and the stand-in is not included in the visibility settings, they won’t be able to access or see the delegated task. To prevent these situations, it’s a good idea to restrict the visibility to a team rather than individuals. Then anyone from the team can be a stand-in, and complete restricted steps if need be. This way all the people you add to the team will automatically have access, and those that leave the team - won’t.
Only new instance steps get delegated. The existing steps that are already in the assignee’s inbox won’t be re-assigned by the OOO settings.
You can delegate to all users irrespective of their roles. For example, you can delegate to light users.