If you can’t log in to your Next Matter account try to troubleshoot by clearing the cache.

  1. Delete site data (Cookies) for the Next Matter domain.

    • Chrome:

      1. Open Chrome and click the three-dot icon [top-right corner].

      2. Click Settings > Privacy and Security > Delete browsing data.

      3. Select to clear everything and select the All time time range.

        Delete Cache in Chrome

      4. Click Delete data.

      5. Close and open Chrome.

    • Firefox:
      1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac).
      2. Select Cookies and set the time range to Everything.
      3. Click Clear Now.
    • Safari:
      1. Go to Safari > Preferences > Privacy.
      2. Click Manage Website Data
      3. Search for “nextmatter.com” and click Remove.
    • Edge:
      1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)
      2. Select Cookies and other site data.
      3. Click Clear now.

  2. Perform a hard refresh.

    • Windows/Linux: Press Ctrl + F5 or Ctrl + Shift + R
    • Mac: Press Cmd + Shift + R

These steps will clear any cached data that might be causing login problems and force your browser to reload the page completely.