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If you can’t log in to your Next Matter account try to troubleshoot by clearing the cache.
  1. Delete site data (Cookies) for the Next Matter domain.
    • Chrome:
      1. Open Chrome and click the three-dot icon [top-right corner].
      2. Click Settings > Privacy and Security > Delete browsing data.
      3. Select to clear everything and select the All time time range. Delete Cache in Chrome
      4. Click Delete data.
      5. Close and open Chrome.
    • Firefox:
      1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac).
      2. Select Cookies and set the time range to Everything.
      3. Click Clear Now.
    • Safari:
      1. Go to Safari > Preferences > Privacy.
      2. Click Manage Website Data
      3. Search for “nextmatter.com” and click Remove.
    • Edge:
      1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)
      2. Select Cookies and other site data.
      3. Click Clear now.
  2. Perform a hard refresh.
    • Windows/Linux: Press Ctrl + F5 or Ctrl + Shift + R
    • Mac: Press Cmd + Shift + R
These steps will clear any cached data that might be causing login problems and force your browser to reload the page completely.