FAQ

Our standard model for our clients is cloud Software-as-a-Service (SaaS) with hosting on European servers.

We are fully prepared to offer additional deployment options to enterprise customers within our shared environment, in a dedicated environment on our servers, and on most local or third-party cloud environment of your choice.

Our team can address hosting and deployment questions with you in greater detail at any time. Please address your questions to: [email protected]

Automation solutions are ranging from very basic and closed, to extremely complex and technical.

Next Matter sits right in the middle with a simple no-code solution, allowing anyone to get their hands on the best process they want to build, without requiring IT support.
Next Matter allows users to build, track, orchestrate, and execute complex business workflows. We’re not a database solution but can integrate with a third-party database.

Currently, we store data in European Union. We don't host data in other geographies at the moment but are prepared to do it for a certain deal size. For an overview of our hosting subcontractors, see Annex 4 of this page.

Next Matter is EU GDPR compliant. Our platform is hosted in Frankfurt, Germany by Amazon Web Services using data centers that meet global compliance standards such as ISO 27001, SOC 2 Type 2, and PCI DSS Level 1. For details on data security, see here.

If you have been invited by your administrator, you can log in in one of the three available ways:

• Email address and password
• Sign in with Google Login with a GSuite email address matching the email address of the invitation
• Sign in with a Microsoft account

We can change the name and logo of your workspace as well as any notifications that are sent from Next Matter to external users (see Assign a step to external user.

Get in touch with Next Matter Support to request the change.

Billing is automatically adjusted based on the number of users in your account. The demo and troubleshooting users that have the @nextmatter.com email address are not counted for billing purposes.

If you want to update your invoicing address, email address, or subscription plan, get in touch with Next Matter Support.

You can export your process and instance-related data at any time with our CSV export available in Data > CSV exports.

To export specific metrics, send an email to [email protected] and we will provide you with your data export within 48 hours. Be sure to include in your request the time period requested, and the metrics you are looking for.

The ability to view a workflow depends on several factors:

• The privacy settings of the workflow
• The privacy settings of the folder that the workflow is in. For example, public workflows in a private folder can only be viewed by those who can access the folder.
• Teams and users that are assigned to the steps in the workflow. This is important because colleagues who are involved in workflows within a private folder can see the workflow even if they do not have access to the folder. They are unable to see workflows in which they are not involved.

It might be due to your browser cookie settings. On Safari, you can do the following:

1. Open Safari.
2. From the top menu bar select Safari > Preferences.
3. Clear the Block all cookies checkbox.

You may need to restart Safari for the new settings to take effect.

We have a ready-made integration with Amazon Redshift. We also allow integrations with any third-party application that uses REST API.

You can easily import our Swagger/OpenAPI specs directly into Postman. The specs are available here. Alternatively, you can run your calls directly from our API reference.