Send a text message

You can get user details into the workflow and then trigger sending a text message to the user.

  1. In your Next Matter workflow create a new form step.
  2. Set the Trigger configuration to be manual and create a form field for the user to provide their phone number. The number will be the variable you'll use later on.
  3. Create an integration step.
  4. To update a ticket, use the following:
  1. Save your changes.