Send a text message
You can get user details into the workflow and then trigger sending a text message to the user.
- In your Next Matter workflow create a new form step.
- Set the Trigger configuration to be manual and create a form field for the user to provide their phone number. The number will be the variable you'll use later on.
- Create an integration step.
- To update a ticket, use the following:
- Method: POST
- Headers: Content-Type:
application/x-www-form-urlencoded - Headers: Authorization:
TWILIO_API_KEY
If you don't have the key, read how to generate it. - URL: https://api.twilio.com/2010-04-01/Accounts/AC623145d1cf983aa235af94b6c08ecb2e/Messages.json
- Body might look like the following:
To=%2BUSER_PHONE_NUMBER&From=Next%20Matter&Body=Hello%20{Instance name}//Note that USER_PHONE_NUMBER is a placeholder
- Save your changes.
Updated about 1 month ago