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Documentation Index

Fetch the complete documentation index at: https://help.nextmatter.com/llms.txt

Use this file to discover all available pages before exploring further.

1. In your Next Matter workflow create a new form step.
2. Set the Trigger configuration to be manual and create a form field for the user to provide their phone number. The number will be the variable you’ll use later on.
3. Create an integration step.
4. To update a ticket, use the following:

• Method: POST
• Headers: Content-Type: application/x-www-form-urlencoded
• Headers: Authorization: TWILIO_API_KEY If you don’t have the key, read how to generate it.
• URL: https://api.twilio.com/2010-04-01/Accounts/AC623145d1cf983aa235af94b6c08ecb2e/Messages.json
• Body might look like the following:
  JSON

  To=%2BUSER_PHONE_NUMBER&From=Next%20Matter&Body=Hello%20{Instance name}//Note that USER_PHONE_NUMBER is a placeholder
  

5. Save your changes.