Need to run a return rental workflow or automate refund processes? Any customer service workflow, complex or straightforward, can be automated in Next Matter.
Customer service is always a big topic and a cornerstone for each business. Research shows that customers are more willing to forgive product issues if customer service is top-notch. Failing support discourages further use, no question about it.That’s why automating customer services lies at the bottom of great quality and customer satisfaction. Workflows run smoothly, steps are completed in a predictable sequence, your support agents are reminded about their upcoming tasks and deadlines, and nothing falls between the cracks. This way the services offered are efficient, streamlined, and fair and you’re getting great reviews online.
With Next Matter you can build tailored workflows that are:
Customized: you can shape the workflows to match your process, and not vice versa
Dependable: you can trigger them automatically and run them for hundreds of customers at the same time
Verifiable: every instance is an exact mirror of what happened, when, and who was assigned to the task. You can also check how long each person spent on a task
Transparent: you can see the entire process as a flowchart. This way you can tweak and streamline it
Holistic: you can build steps and forms for internal as well as external use
Our clients streamline their service operations to run fast, predictable, and auditable workflows. With automation in place, nothing gets missed, forgotten, or omitted.Key client workflows per industry:
Forms and external steps: build comprehensive forms for clients to fill in their details without logging in. Learn more…
External API to build integrations: integrate any software that works with REST API and send data to and out of workflows, track shipments, and backup data. Learn more…
Instruction steps: create detailed instructions for teams on how to proceed and what actions to take. Learn more…
External portal: build customer hubs so that specific forms can be found in no time
Integrations and templates: connect to external tools using REST API and build workflows with ready-to-use presets. Learn more…
Deadline and task notifications: notify team members that a deadline is approaching and inform them about assigned tasks. Learn more…
Automated emails: send confirmation or invoice emails to clients automatically based on triggers or conditions. Add permanent or one-off attachments. Learn more…
Webhook triggers: start workflows automatically whenever a trigger comes from an external tool (such as a new ticket in Zendesk). Learn more…
Front plug-in: speed up your work by opening Next Matter inside the Front app. Learn more…
Zendesk integration: start workflows automatically when a Zendesk ticket is created and send data to and from tickets. Complete tickets from within Zendesk. Learn more…