Next Matter mobile version: When accessing Next Matter from a smartphone, some users report that the camera stays black when they try to take a picture to upload to a process. See screenshot at the bottom of the article.

Possible reasons and solutions:

Operating System or Browser not up to date

: Developers of smartphone operating systems (e.g. Apple iOS or Android) and mobile browsers (e.g. Chrome or Safari) frequently update their software, which may affect the cameras as well. An outdated version of the operating system or browser can lead to this error with Next Matter.

Solution: Please update your operating system and your browser to the latest version.

Accessing Next Matter from home screen

Some operating systems have an "add to homescreen" function for websites. This feature is not supported by Next Matter yet and may lead to this error.

Solution: Access Next Matter through from your mobile browser.

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