> ## Documentation Index
> Fetch the complete documentation index at: https://help.nextmatter.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a text message

> You can get user details into the workflow and then trigger sending a text message to the user.

1. In your Next Matter workflow create a new form step.
2. Set the **Trigger configuration** to be manual and create a form field for the user to provide their phone number. The number will be the variable you'll use later on.
3. Create an integration step.
4. To update a ticket, use the following:

* **Method**: POST
* **Headers**: Content-Type: `application/x-www-form-urlencoded`
* **Headers**: Authorization: `TWILIO_API_KEY` If you don't have the key, [read how to generate it.](/docs/integrate-with-twilio)
* **URL**: [https://api.twilio.com/2010-04-01/Accounts/AC623145d1cf983aa235af94b6c08ecb2e/Messages.json](https://api.twilio.com/2010-04-01/Accounts/AC623145d1cf983aa235af94b6c08ecb2e/Messages.json)
* **Body** might look like the following:
  <CodeGroup>
    ```json JSON theme={null}
    To=%2BUSER_PHONE_NUMBER&From=Next%20Matter&Body=Hello%20{Instance name}//Note that USER_PHONE_NUMBER is a placeholder
    ```
  </CodeGroup>

5. Save your changes.