> ## Documentation Index
> Fetch the complete documentation index at: https://help.nextmatter.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk sidebar

> Sidebars help you display Next Matter inside your service tool.

Switching between tools and tabs is inefficient and mistake-prone. If your teams use Zendesk to resolve issues, they can open Next Matter inside the app. This way teams can find the right workflow in seconds, link workflows and conversations, and trigger actions in 3rd party tools.

Visit [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/992085/next-matter/?queryID=c23fcc63f978b2194e42c1eb5b772ad5) to get the widget.

<iframe width="560" height="315" src="https://demo.arcade.software/jIisCVID3NDzKI0qmOZZ?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen aria-describedby="Interactive tutorial" />

### Watch a detailed overview

<iframe width="560" height="315" src="https://www.youtube.com/embed/FH9XqNzmYQQ?si=87ai_JxrzfU8g1Do" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share; fullscreen" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen />

## Sidebar and cookies

Next Matter sidebar relies on cross-domain communication to run properly. If you experience issues logging in to the sidebar or the Zendesk ticket number is not being added to the instance as a tag, it might be because the browser blocks third-party cookies.

To troubleshoot, do the following:

* **Chrome**: Settings > Privacy and security > Third-party cookies > Allow third-party cookies
* **Firefox**: Settings > Privacy & Security > Enhanced Tracking Protection > Custom > Uncheck "Cookies"
* **Safari**: Preferences > Privacy > Uncheck "Prevent cross-site tracking"
* **Edge**: Settings > Cookies and site permissions > Manage cookies > Allow third-party cookies